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Our main priority is to keep all of the guests in our care safe while providing enjoyable and stimulating atmosphere. Therefore, it is very important for our guests and their pawrents to comply with all of the below policies:

  • All services must be scheduled in advance. Online reservations are the quickest way to schedule services. We will do our best to accommodate appointment requests made by phone, text, or social media messages. However, response time may vary. We do not accept walk-ins.

  • All new pups must complete New Client Online Registration and provide proof of the required vaccinations from a licensed veterinarian as well as at least 2 emergency contacts. This is an opportunity for us to get important information about your fur baby in order to be able to tailor our care to their individual needs.

  • We do not accept unsprayed females over 6 months of age or females in heat. A certificate of spay is required for all females.

  • We do not accept guests with any signs of aggressive or overdominant behavior as well as guests with obsessive humping tendencies.

  • Depending on the size of the guest and the information provided during the online registration, a temperament assessment interview might be required prior to your appointment. All new guests are also evaluated for signs of aggressive behavior during their appointment before being introduced to the group. If at any point, it is determined by our team members that the guest displays signs of aggressive behavior, they will not be able to proceed to group play and the pawrents will be notified.

  • If your pup is not feeling well, has diarrhea, is vomiting or coughing, please do not bring them until it is confirmed by your vet that the cause is non-contagious. If a guest has diarrhea or displays any signs of illness after being dropped-off, we will notify the pawrents and remove the guest from the group for the rest of the day.

  • All pups must be wearing a quick release collar with an ID tag that clearly displays their name and contact information. We do not allow metal, pinch, choke, beaded or studded collars in the play areas. All harnesses, flea collars, GPS trackers, and any other devices will be removed before play time.

  • Due to potential stomach sensitivity and possible food allergies, we do not offer snacks or provide meals. There are milk bones by the register that you can chose to give to your pup during pick-up or drop-off. If you pup needs to eat while in our care, please provide their preferred food. It must be prepared in the correct serving size quantities and clearly labeled. For overnight stays, make sure to include enough food to cover the entire stay, otherwise house food will be provided at $2.50 per meal.

  • All pups must be on a leash when entering or exiting the premises as well as in the reception area.

  • We administer medication at no extra charge. All medications must be provided by the pawrents and clearly labeled with written instructions including medication name, dosage, and administration schedule.

  • Early Drop-off & Late Pick-up services are available on certain days and must be scheduled in advance. Otherwise, you will be charged $20 for every 10 minutes after 7 pm (6 pm on Sundays). After 8 pm, the guest will have to stay overnight at a rate of $100/night on top of the late pick-up fees.

  • Holiday Stays are non-refundable; all other overnight reservations can be canceled up to 72 hours prior to check-in for a full refund. Daycare reservations can be cancelled up to 24 hours prior to your appointment, otherwise you might be charged for the day.


Required Vaccinations:

For the comfort and safety of our guests, we require everyone to have the following vaccinations:

  • Bordetella (Kennel Cough Prevention) - 12 month booster required at least 48 hours prior

to check-in

  • DPP (Distemper, Parvovirus & Parainfluenza) – 1 year or 3 year vaccine

  • Rabies - 1 year or 3 year vaccine given at least 24 hours prior to check-in

  • Fleas & Ticks Preventative – all guests must be flea and tick free as well as on flea/tick

prevention program

Proof of vaccinations must be submitted during the New Client Online Registration or emailed to at least 72 hours prior to your appointment. Vaccines must be kept current and are the sole responsibility of the parent. We reserve the right to deny services if any of the required vaccinations are missing or not presented in time.

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